Knowledge Base

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"Could Not Update" Error
"Disk or network error"
"Unrecognized database format" error
'Cannot Find Input Table' error
00 - START HERE - What is the Department of Social Security 'Data Exchange' (DEX)
01 - How to access the DSS DEX
02 - Setting up your organisation in the DEX
03 - Provide DEX configuration file to 1024
Accessing Ivo remotely
Acknowledge activities actioned by other staff
Actions that can be taken on an Activity record
Adding a File Note from the Manage Clients screen
Adding a new item to a list
Adding attachments to File Notes
All Attachments tab in Manage Clients
Allowing a staff member to create Systemic Issues
Attaching files to File Notes
Auto-search
Browse Data - Data Format Options
Browse Data - Overview
Case Review
Changing settings that control how new file notes are created from the Ivo Calendar
Changing your Ivo server password
Client Review Screen
Close old records from Query window
Configure DEX settings in Ivo
Configuring Client's DEX
Connecting remote support from 1024 website
Connecting to 1024's Ivo server
Connecting to OneDrive on the server
Controlling the Auto Search of the Find function
Creating a query using the Browse Data function
Date shortcuts
Deleting Entities
DEX - a discussion re 'unidentified' clients
DEX Data Review Functions
DEX Preferred Partnership Approach Fields - File Notes
DEX Reporting Process: Phase 1 - Data Review (under construction)
DEX Score Indicator in Manage Clients screen
Edit SCORE's from the Queries screen
Editing 'prompted' stat data
Email an individual attachment to yourself
Email results to yourself button added to Reporting/Queries screen
Enabling remote access to your office
Exporting / Importing Queries
Exporting attachments from within Ivo
File Note Action Type field
Generating and Submitting DEX Report
Generating SQL to alter Ivo data schema
Giving Auditors access to Ivo data
How Ivo is configured in an organisation
How to access multiple Ivo data files
How to add a 'New Staff Member'
How to change the Ivo password of another staff member
How to change your Ivo password
How to convert an Activity from one type to another (eg. an Inquiry into an Advocacy Issue)
How to create a 'File Note' in the Ivo Calendar by typing the file note "subject"
How to create a file note from the Ivo calendar using the "context menu"
How to create a file note in the Ivo calendar immediately after selecting time period
How to create a Waiting List Record
How to delete Entity and Activity records
How to exit from Ivo correctly
How to give staff access to the 'Browse Data' function
How to increase your Ivo Server window size
How to locate the Entity/Activity ID Number
How to make a staff member an Ivo Administrator
How to record a client as deceased
How to set staff as inactive in Ivo
Importing Queries
Improved management of DEX Assessments (SCOREs)
Installing the Ivo software on a computer
Interpreter Present Review
Ivo Codes and Functions that can be used in Ivo Queries
Ivo Data File Maintenance (esp Unrecognised Database Format (UDF) error) (under construction)
Ivo Reporting - Overview
Ivo Security
Ivo User Manual
January 2022 Update - General improvements to Ivo
July 2022 Update - DEX Improvements
Locking and Force close function
Locking and Force Closing Ivo
March 2023 Update - Major New Feature!
May 2022 Update - General Ivo improvements
May 2023 Update - General Improvements
Merging Entities
New 'Citizen Advocacy' buttons on the Toolbar
New visual indicators for DEX Scores & Referrals
Notifications on Ivo Dashboard
Options to email reports and query results to self
Recording a SCORE Assessment in the All File Notes tab
Recording a SCORE Assessment in the Service History tab
Recording an Assessment in the DEX SCOREs tab
Recovering Deleted Entities and Activities (under construction)
Resetting user password for 1024 Ivo server
Responding to DSS feedback re having more the 5% 'unidentified' clients
Saving emails as PDF documents
Service Setting Review Screen
Set which staff can view a Query
Setting whether the 'Region' field is required
Settings for creating file notes from the Ivo calendar (v3.8.14+)
Sorting Waiting List Records by date, funding or region
Steps to rollout an Ivo update (under construction)
Using ISL to connect to clients
Using Ivo in the "Cloud"
Using the calendar time scale setting
Using the Check for Update function
Using the Forums
Using the new Quick Search field on the Manage Clients and New File Note screens
View other staff clients in the Manage Clients screen
Viewing records from the query window