- How to change your Ivo password
- How to delete Entity and Activity records
- Allowing a staff member to create Systemic Issues
- New 'Citizen Advocacy' buttons on the Toolbar
- How to set staff as inactive in Ivo
- How to record a client as deceased
- Saving emails as PDF documents
- Using the calendar time scale setting
- How to convert an Activity from one type to another (eg. an Inquiry into an Advocacy Issue)
- How to increase your Ivo Server window size