- Browse Data - Data Format Options
- How to change your Ivo password
- Options to email reports and query results to self
- Browse Data - Overview
- How to convert an Activity from one type to another (eg. an Inquiry into an Advocacy Issue)
- Actions that can be taken on an Activity record
- Adding attachments to File Notes
- Locking and Force close function
- View other staff clients in the Manage Clients screen
- Using the Check for Update function